Job Description

We are seeking a  Sr. Medical Office Coordinator who will provide administrative support for day-to-day activities in a multi-faceted complex practice to ensure a smoothly functioning office and strong patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with physicians, pharmacies and third-party carriers for patient related assistance. Provides administrative support to doctors and reviews and responds to patient In-basket messages. Works professionally in a team-based environment.

Specific Duties & Responsibilities

• Responds to in-basket messages from patients timely. Escalates messages to physicians as needed.
• Acts as primary point of contact for front desk scheduling, communication and coverage.
• Trains new staff and helps provide guidance for incoming fellows.
• Serves as an Epic super user for new employees.
• Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
• Answers questions from patients about billing and refers them to JHU Physician Billing Services and/or JHH Financial Services as needed.
• Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician. Maintains data to track prior authorizations, laboratory tests, patient records, and paperwork such as FMLA and MVA forms.
• Coordinates and directs patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.
• Performs patient reminder courtesy calls upon physicians? request.
• Follows up with ?No Show? appointments to reschedule patients.
• Routinely checks voice mail and returns calls to patients within 24-48 business hours.
• Reviews clinic schedules in advance of date of service and make adjustments as appropriate.
• Pends RX refills and routes to physician.
• Assists with preparation of correspondence, reports, posters and related documents for physicians.
• Compiles information for reports, grant applications, manuscripts, etc.
• Coordinates meetings and/or seminars (e.g., arrange logistics for speakers, meeting space, refreshments, invitations).
• Prepares to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed). Obtains cell or home phone numbers for physicians, staff and clinic manager.
• Other duties as assigned.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ???????SOM Oph Anterior Segment  
Personnel area: School of Medicine 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal ... timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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